Refund policy

Return & Cancellation Policy

At HappyTrinketHub, we want you to be happy with your purchase. Please review our cancellation and return policy below.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not yet shipped.

After the 24-hour cancellation period, or once an order has shipped, cancellation may no longer be available.

To request a cancellation, please contact us as soon as possible through our store's contact page and include your order number.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

Unused and in its original condition
Undamaged
Returned with its original packaging, when applicable
Accompanied by your order number or proof of purchase

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Return Shipping

For standard returns, the customer is responsible for the cost of return shipping.

Once your return request has been approved, we will provide the return instructions.

Please send approved returns to:

HappyTrinketHub
19791 Venecia Ln
Yorba Linda, CA 92886
United States

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and photos of the item and packaging.

For approved damaged, defective, or incorrect orders, HappyTrinketHub will cover the return shipping cost and work with you to resolve the issue.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 2–3 days after the return has been received and processed.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Non-Returnable Items

Certain items may not be eligible for return where applicable, including:

Personalized or custom-made products
Gift cards
Items that have been used, damaged, or altered after delivery

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We currently handle exchanges through the return process. If you would like a different product, please contact us about your return and, once approved, you may place a new order for the desired item.